Contact Us
Got a question about one of our reviews, spotted something out of date, or want to flag a casino that shouldn't be on our list? This page explains what Casinos South Africa can help with and how to get a message to us.
What we can help with
Casinos South Africa is an independent comparison site covering offshore-licensed online casinos that accept South African players. We're happy to hear from readers on:
- Corrections — a bonus term, minimum deposit or payout detail that's changed since we last checked
- Suggestions — a licensed offshore casino you think we should look at, provided it accepts South African players
- Feedback on our reviews, our ranking criteria, or how we've explained wagering requirements and KYC
- General queries about how offshore online casino play works for South African players, in the grey-area sense the Responsible Gambling page and our reviews describe
What we can't help with
We're a review and comparison site, not a casino operator. That means we can't do the following, and any message asking for it will need to be redirected:
- Process deposits, withdrawals, refunds or chargebacks — that sits entirely with the operator you played at
- Resolve account disputes, verify your identity, or unlock a frozen account
- Access your casino account, betting history or personal details on any brand we cover
- Give financial, legal or tax advice — for anything relating to how SARS treats gambling winnings, speak to a registered tax practitioner
If you have a dispute with an operator such as one listed on our non-Gamstop UK page or any brand covered on this site, contact that casino's own support team first. Offshore operators licensed in Curaçao or Anjouan are not regulated in South Africa, so a South African court or the National Gambling Board cannot step in on your behalf. Keep your correspondence and account records — that's usually the fastest route to a resolution with the operator directly.
Before you write in
A few things speed up a reply, if you're contacting us about a specific casino or offer:
- Note which brand and page you're referring to, including the offer or figure in question
- Include the date you saw the information, since bonus terms and payout methods do change
- If it's a correction, tell us what the current, correct detail is if you know it
We read every message but can't always guarantee an individual reply, particularly for questions about a specific operator's account handling — those need to go to the casino directly.
If gambling has stopped feeling fun
If you're finding it hard to stick to limits, or you're contacting us because a session or a loss is weighing on you, please don't wait on an email reply. The National Responsible Gambling Programme runs a free, 24-hour helpline on 0800 006 008. It's staffed, confidential, and separate from any casino operator. Our Responsible Gambling page has more on self-exclusion tools and setting deposit limits before you play. This service is for adults 18 and over only.
Who we are
You can read more about how we research and rank operators, and where our revenue comes from, on our About Us page. Our full Terms and Conditions cover how the site itself is meant to be used.
A quick note on how we operate
Casinos South Africa may earn a commission when readers click through to a listed casino and sign up. That relationship never decides where a brand sits in our rankings — those are based on criteria like withdrawal speed, ZAR and crypto banking support, and whether bonus terms are realistic to clear. If you think we've got something wrong, telling us is the quickest way to have it fixed.